Accepted Items: We accept a wide range of anime-related products, including but not limited to figures, posters, DVDs, Blu-rays, merchandise, and manga.
Condition Requirements: All items must be in good condition, free from significant damage or defects. Items should be clean and, where applicable, in their original packaging.
2. Submission Process
Initial Inquiry: Initial Inquiry: Submit an inquiry by emailing detailed descriptions and clear photos of the items you wish to sell to info@animehouse.co.nz
Evaluation: Our team will review your submission and provide an initial offer based on the current market value and the condition of the items within [5] business days.
Shipping Instructions: If you accept our offer, you can either send or drop off the items at Anime House Mega Store, 2/18 Cavendish Drive, Manukau, Auckland. Sellers may be responsible for the cost of shipping unless otherwise specified. Please use secure packaging to avoid damage during transit.
3. Inspection and Final Offer
Item Inspection: Upon receipt of your items, our team will inspect them to verify their condition and authenticity.
Revised Offer: If the items match the initial descriptions, we will confirm the original offer. If there are discrepancies, we may revise the offer accordingly. You will have the option to accept the revised offer or have the items returned at your expense.
4. Payment
Payment Methods: Payment will be processed within [5] business days after we receive and inspect the items. Payments can be made via [ PayPal, bank transfer, store credit, etc.].
Payment Conditions: Payments will be made in [NZD or AUD]
5. General Conditions
Authenticity Guarantee: Sellers must guarantee that all items are authentic and not counterfeit. If any item is found to be counterfeit, we reserve the right to refuse payment and return the item at the seller’s expense.
Legal Ownership: By submitting items for sale, you confirm that you are the legal owner of the items and have the right to sell them.
6. Dispute Resolution
Disputes: Any disputes arising from the sale process should be communicated to our customer service team at jerry@animehouse.com We will work to resolve disputes promptly and fairly.
7. Changes to Terms
Terms Updates: We reserve the right to update these terms and conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.
8. Contact Information
For any questions or concerns, please contact our customer support team at info@animehouse.co.nz. We are here to assist you with any issues or inquiries.
